Engagement Manager

Bengaluru, Karnataka, India Full-time

About MoEngage

MoEngage Inc. is a leading Marketing Technology Stack provider that is helping brands redefine their customer engagement in the mobile era. Brands use MoEngage to drive long-term, personalized and context-based engagement across channels to help achieve increased customer retention as well as customer LTV.

Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyses billions of data points generated by customers and their devices, to predict customer behaviour and build marketing campaigns that proactively engage users.

In just five years since inception, MoEngage is working with leading brands across e-commerce, entertainment, travel, publishing and banking domains among others. With a global presence spanning 35 countries, MoEngage has offices in San Francisco, Berlin, Jakarta, and Bengaluru.

We are a young, fast-paced workplace that fosters a culture of innovation, ownership, freedom, and fun while building tech products of the future. Our teams are comprised of self-driven, passionate, smart individuals from top-tier institutes who are young achievers.

Responsibilities

 

  • Manage a team of Enterprise Customer Success Managers and be accountable for their success and development

  • Own Enterprise Customer on-boarding and lifecycle journey

  • Provide relevant CRM and mobile marketing automation expertise to Customers

  • Build and manage CXO level relationships with client stakeholders

  • Identify up-sell and cross-sell opportunities from existing accounts

  • Monitor risky accounts and proactively take action to achieve success

  • Collaborate with sales team to support sales efforts

  • Collaborate with product team to communicate customers’ needs and help design an ideal offering

  • Launch and manage new customer success improvement initiatives

  • Attend and present at conferences, events and webinars

  • Designing an amazing and memorable customer experience

What You Have 

  • Inspiring leader with the ability to rally a team towards hitting key KPIs and providing an exceptional experience for our customers

  • Skilled at identifying process improvements and operational excellence within a growing team

  • Experience in marketing automation, CRM, mobile engagement technologies

  • Imaginative and creative thinking skills with an ability to quickly diagnose problems and zoom out to see the bigger picture for the business

  • 5+ years of Customer Success or Account Management experience

  • Proven track record of delivery in a Customer Success environment with a focus on increasing customer engagement and retention

  • Willingness to travel about 30% of time

Perks:

  • Work at Scale and challenge yourself
  • Work with a smart team which grew up in the Mobile First world
  • TT table, poker nights, beer days, team outings. for this