Sales Engineer

San Francisco, California, United States Full-time

About MoEngage

MoEngage Inc. is a leading Marketing Technology Stack provider that is helping brands redefine their customer engagement in the mobile era. Brands use MoEngage to drive long-term, personalized and context-based engagement across channels to help achieve increased customer retention as well as customer LTV.

Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyses billions of data points generated by customers and their devices, to predict customer behaviour and build marketing campaigns that proactively engage users.

In just five years since inception, MoEngage is working with leading brands across e-commerce, entertainment, travel, publishing and banking domains among others. With a global presence spanning 35 countries, MoEngage has offices in San Francisco, Berlin, Jakarta, and Bengaluru.

We are a young, fast-paced workplace that fosters a culture of innovation, ownership, freedom, and fun while building tech products of the future. Our teams are comprised of self-driven, passionate, smart individuals from top-tier institutes who are young achievers.

Roles and Responsibilities

  • Understand and qualify customer goals and effectively articulate MoEngage's ability to meet these goals
  • Gain and maintain a deep understanding of the customers' architectural solutions/environment
  • Work in concert with the Account Executives to build and adapt sales strategies and drive towards successful sales into Global companies
  • Assist in Sales stages such as demonstrations, Proof of Concept presentations (POC), RFP responses & business justification in a technical pre-sales capacity
  • Ensure the success of customer POCs through effective management of success criteria, planning and execution
  • Distil and advocate customer interests, needs and product feedback to Product Management, Engineering, Marketing and Sales
  • Maintaining awareness of internal roadmap and new product features to evangelise with customers and their feedback to MoEngage product management and
    engineering teams
  • Influence the improvement of Sales Engineering processes and practices
  • Continuously learn and update skills and keep aware of industry trends in the MarTech space

Requirements

  • Obsessed with solving customer problems.
  • Passionate commitment to closing sales deals.
  • 5+ years of experience in a sales/solutions engineering role, with experience in the B2B SAAS space for enterprise accounts.
  • A firm understanding of enterprise integration methodologies, best practices and API/SDK architecture
  • A firm understanding of the challenges faced by B2C marketers and should be able to come up with a strong strategy to resolve the same.
  • Superior organisational skills working with multiple customers and can switch context quickly throughout the day with various competing demands
  • Ability to travel 10% to 25% 

Pluses

  • Bachelor’s degree in Engineering, Computer Science, or a comparable field is preferred
  • Background in Customer Success, Account Management , project management, or technical pre-sales of digital techniques such as ad platforms and networks, marketing
    automation etc.
  • Technical experience/understanding in any of the following areas: device platforms & architectures, ESP architecture, basic Java & HTML