Customer Success Manager- India & MEA

Bengaluru, Karnataka, India | Customer Success Team | Full-time

Apply

 

About MoEngage

MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.

Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, and Bigbasket use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month!

Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.

We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.

 

Responsibilites

  • Onboard customers with Integration support and drive adoption of the product
  • Be the point of contact for Accounts and be responsible for the growth of the customer
  • Build relationships with marketing and product team POCs of the customer
  • Provide relevant CRM and mobile marketing automation expertise to the Customers
  • Advise clients on the most effective ways to use the MoEnagage Platform
  • Be a Product Evangelist, consulting the top internet companies on their growth
  • Awareness on Information Security concepts and Best Practices

 

Skills 

  • 1-3 years of experience with SMB or mid market clients or managed accounts, across Technical, Presales, Technical Account Management
  • Understanding of the Mobile Ecosystem & App Marketing. Previous experience in a Success or Support Engineer role for a Saas company is a plus.
  • SaaS and B2B experience is a must.
  • Ability to understand customer requirements and see how MoEngage can add value in various ways.
  • Take ownership of the relationship post sales and grow the customer
  • Champion the product and be an evangelist
  • Empathy - Needed in any client facing role, also important for working with other teams.
  • Strong written and verbal communication skills

Perks

  • Work at Scale and challenge yourself
  • Work with a smart team which grew up in the Mobile First world
  • Work on an award winning product, tech and scale
  • We have you sorted with our coolest tech and softwares- Gainsight
  • Our learning program - Xcelerator to power your learning goals
  • CSM Leaders like nowhere else and the coolest team you can imagine