Solutions Consultant

Bengaluru, Karnataka, India Full-time

About MoEngage

MoEngage Inc. is a leading Marketing Technology Stack provider that is helping brands redefine their customer engagement in the mobile era. Brands use MoEngage to drive long-term, personalized and context-based engagement across channels to help achieve increased customer retention as well as customer LTV.

Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyses billions of data points generated by customers and their devices, to predict customer behaviour and build marketing campaigns that proactively engage users.

In just four years since inception, MoEngage is working with leading brands across e-commerce, entertainment, travel, publishing and banking domains among others. With a global presence spanning 35 countries, MoEngage has offices in San Francisco, Berlin, Jakarta, and Bengaluru.

We are a young, fast-paced workplace that fosters a culture of innovation, ownership, freedom, and fun while building tech products of the future. Our teams are comprised of self-driven, passionate, smart individuals from top-tier institutes who are young achievers.

Job Description

MoEngage is an Intelligent Marketing Cloud, built for the Mobile-first world. With MoEngage, companies can orchestrate campaigns across channels like push, email, in-app messaging, web push and SMS, with auto-optimization towards higher conversions powered by machine learning.

Traditionally, marketing clouds are expensive to implement, hard to learn and rule-based. At MoEngage, we have built an enterprise solution that is easier to use, elegantly designed, fully integrated and is learning-based.

MoEngage is the leader in the mobile engagement market, with presence across Asia, Europe and the US.

What You'll do 

As a Solutions Consultant, you will be part of the Strategic Customer Success Team that owns the critical early and ongoing phases of the customer lifecycle.

Your focus will be to own advising on deployment of MoEngage’s product and act as the technical counterpoint between MoEngage and the client’s product and engineering team. Working alongside the Strategic Customer Success Manager and Technical Support Team; you will be responsible for rapidly understanding customer requirements, technical environment and assist in designing appropriate solution and deployment.

In addition, you will support established Strategic customers that have enterprise architectures and resourcing structures, customizing MoEngage’s product alongside their Strategic Customer Success Manager.

This is an opportunity to bring your experience as a product and implementation expert, business analyst and customer success professional along with a high level of product and technical competence, delivering onsite engagements and training towards adoption. 

Key Responsibilities

* Facilitate and support product functionality inquiries and technical aspects of customer on-boarding to ongoing to maximize TTV (Time to Value) for customers

* Engage with customer marketing, product, and engineering teams to understand their goals for using MoEngage and how the platform will fit into their tech stack 

* Advise customers on use cases and design solutions to best utilize MoEngage product to meet their business expectations 

* Support and advocate day-to-day inquiries and requests to support efficiency and value in the use of MoEngage from onboarding to ongoing 

* Empower customer product and engineering teams to use our product independently and efficiently as possible. 

* Communicate with customers and internal teams to explain products and adoption deployment schedules 

* Document technical requirements, schedules, goals/metrics, and customer interactions 

* Conduct validation for product use-cases and technical feasibility for product launch 

* Support new customers in achieving effective and efficient SDK and API integrations as well as overall deployment of campaigns with MoEngage 

* Efficiently deliver enablement training and workshops, both online and onsite, to Clients. 

* Troubleshoot technical issues reported by customers during the implementation and ongoing campaign deployment process and provide solutions 

Who are you 

* 3+ years relevant experience in a related role, for example mobile marketer, IT implementation, business analyst, and/or customer success professional working with Enterprise/Strategic accounts 

* You have strong product command and technical domain knowledge in mobile apps space

* You have experience in relevant domains such as marketing automation, CRM, customer analytics, customer engagement etc.  

Perks: 

  • Work at Scale and challenge yourself
  • Work with a smart team which grew up in the Mobile First world
  • Free Lunch and Snacks plus caffeine all day
  • TT table, Poker nights and team offsite.