NOC Engineer

Bengaluru, Karnataka, India Full-time

About MoEngage

MoEngage is a fast-paced startup that’s helping companies run smart marketing efforts in their effort to reach the customer. We are a leading Marketing Technology Stack provider that is helping brands redefine their customer engagement in the mobile era. Brands use MoEngage to drive long-term, personalised and context-based engagement across channels to help achieve increased customer retention as well as customer LTV. Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyses billions of data points generated by customers and their devices, to predict customer behaviour and build marketing campaigns that proactively engage users.

In just four years since inception, MoEngage is working with leading brands across e-commerce, entertainment, travel, publishing and banking domains among others. With marquee clients like Vodafone, Oyo, Airtel, McAfee, MoEngage has over 125+ paying Customers in the Enterprise & Internet companies space in India, US, South East Asia & EU. With a global presence spanning 35 countries, MoEngage has offices in San Francisco, Berlin, Jakarta, and Bengaluru.

Today, MoEngage is an industry pioneer in the space and engages more than 350M devices. This includes approximately 40B events tracked per month, 30B+ messages sent, to millions of users across the globe.

As part of the Engineering team at MoEngage, here are some things you can expect:

  • Take ownership and be responsible for what you build - no micro management
  • Work with A players (some of the best talent in the country), and expedite your learning curve and career growth
  • Make in India and build for the world at scale of 350M active users, which no other internet company in the country has seen
  • Learn together from different teams on how they scale to millions of users and billions of messages. 
  • Explore the latest in topics like Data Pipeline, MongoDB, ElasticSearch, Kafka, Spark, Samza and share with the team 

and more importantly have fun while you work on scaling MoEngage.

About SRE team, 

SRE team is the life blood of our operations at MoEngage. Managing a daunting fleet of over 2000 servers in over 4 regional data centers across multiple clouds, the SRE team helps the teams in MoEngage to build, release, monitor and run the services to serve our customers reliably. At the scale at which MoEngage operates every aspect of SRE's ingenuity is needed to run our systems smoothly. Everyone who joins the SRE team at MoEngage is expected to own the infrastructure and work with developers to better the delivery pipeline wherever possible. 

Here are some of the challenging areas you can expect to work as part of the SRE team

  1. Work with one of the largest Elasticsearch cluster deployment
  2. Work on a large scale MongoDB installation
  3. Work on a large scale Kafka cluster
  4. Maintain Infrastructure as a code (Terraform)
  5. Working on Monitoring at scale with Prometheus and the likes
  6. Work on Dockerizing and orchestrating with K8S and the likes
  7. Work with configuration management tools like Ansible, Chef, Confd.
  8. Manage capacity, build security into every layer and reduce cost
  9. Implement secure networking, key management, user management, access management, process management, image management.
  10. Maintain services once they are live by measuring and monitoring availability, latency and overall system reliability.
  11. Automate provisioning of our servers. The challenge here is that we have thousands of servers and need a way to orchestrate them seamlessly using containers
  12. Experiment with the latest in the DevOps sphere. Unikernels, Docker, K8s in production - as long as it solves the problem at hand.                                                 


Job Description – NOC

  • Installation, configuration and networking on Linux
  • Adding Resources (Disk Space / CPU / RAM) on Virtual Machines
  • 24x7 Monitoring services and applications
  • Monitoring Storage Space, Systems Partition and Server Health and SLAs
  • Troubleshooting
  • Troubleshooting host unreachable / node-down issues
  • Troubleshooting downtime, SLA breaches


  • Ticketing 
  • Working on all kinds of User generated and Auto generated Tickets.
  • Knowledge on Ticketing tools Zendesk, Jira


  • Incident Management
  • Raising emergency change / normal change for any changes on server
  • Runbook


  • Skills 
  • Shell Scripting
  • Linux/Ubuntu/Debian
  • System Adminstration
  • Server management
  • Plus: AWS, Python, Networking, Security


  • Experience
  • 1 - 3 years


At MoEngage, we are passionate about our team and technology - see below to know more about us and technology.

Life @MoEngage

Tech @MoEngage

Scale @MoEngage


We handle more than a billion messages everyday. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world class technology team.