Technical Solution Engineer

Bengaluru, Karnataka, India

Job Description

MoEngage is an Intelligent Marketing Cloud, built for the Mobile-first world. With MoEngage, companies can orchestrate campaigns across channels like push, email, in-app messaging, web push and SMS, with auto-optimization towards higher conversions powered by machine learning.

Traditionally, marketing clouds are expensive to implement, hard to learn and rule-based. At MoEngage, we have built an enterprise solution that is easier to use, elegantly designed, fully integrated and is learning-based.

MoEngage is the leader in the mobile engagement market, with presence across Asia, Europe and the US.

What we expect from you:

  • Provide support for SaaS utility platforms.
  • Triage, analyze and resolve product/program and data issues, and collaborate with internal teams to resolve escalated issues as needed.
  • Seek opportunities to improve processes, documentation and operational efficiency.
  • Balance client expectations and internal needs.
  • Comfortable working in shifts.

Requirements:

  • 1yrs to 6yrs years of technical support experience.
  • Advanced technical hands-on troubleshooting skills, and experience supporting a SaaS platform.
  • Experience working with Restful API services is a plus.
  • Experience with at least one programming language.
  • Experience working with NoSQL DB’s or SQL DB.
  • Insights on workings of database, queues, cache and servers.
  • Ability to diagnose and resolve complex data issues.
  • Good technical aptitude to ramp up on technical and business concepts.
  • Strong professional and interpersonal communication skills.
  • Education qualifications: Bachelors in computer science, BTech/MTech and equivalent.

Perks:

  1. Work at Scale and challenge yourself
  2. Free to choose your own tech gear
  3. Work with a smart team which grew up in the Mobile First world
  4. Free lunch (We keep experimenting with different vendors, lots of variety), evening snacks, caffeine all day. TT table, poker nights, beer days, team outings.