Community Manager

Jakarta, Indonesia Full-time

MoEngage Inc. is a leading Marketing Technology Stack provider that is helping brands redefine their customer engagement in the mobile era. Brands use MoEngage to drive long-term, personalized and context-based engagement across channels to help achieve increased customer retention as well as customer LTV.

Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyses billions of data points generated by customers and their devices, to predict customer behaviour and build marketing campaigns that proactively engage users.

In just four years since inception, MoEngage is working with leading brands across e-commerce, entertainment, travel, publishing and banking domains among others. With a global presence spanning 35 countries, MoEngage has offices in San Francisco, Berlin, Jakarta, and Bengaluru.

We are a young, fast-paced workplace that fosters a culture of innovation, ownership, freedom, and fun while building tech products of the future. Our teams are comprised of self-driven, passionate, smart individuals from top-tier institutes who are young achievers.

Job Description
This is a hybrid role which requires the person to work cross-functionally across user relations, a community manager, and a growth hacker. You will be responsible for evangelizing about user engagement, retention, loyalty, growth and the MoEngage product/brand. MoEngage’s customer base are young/digital-first start-up entrepreneurs, product owners, and growth marketers and you will be expected to create a vibrant and engaged community which helps drive the product’s
continued growth and direction.

How will you be measured?
You will be measured by two goals 1) Growth & Engagement within the Community 2) Product adoption. No of companies from your target list that sign on to our starter/free/trial plan and convert to paid pl.
Because of the dynamic nature of this role, you will be expected to work with various groups(product, developers, sales, marketing) to develop new ideas and approaches to demonstrate the above-mentioned goals.
This will include meeting customers, VCs, Incubators, generating content, social media engagement, webinars, and attending conferences/meetups in order to connect with relevant members of the community.

Qualifications & Skills

  • Deep understanding of user engagement, retention, loyalty and growth within Digital consumer brands. Bonus points if you have actually worked on improving user engagement within a B2C Brand
  • 5+ Years of community building experience within the tech space. Bonus points if you have a background in building partnerships/ business development.
  • Excellent communication skills. Bonus points if you have prior public speaking experience
  • We are extremely fast-growing, with several moving pieces at any given point in time. You should have the ability to experiment, measure, grasp things quickly and improve.