Account Manager - India

Bengaluru, Karnataka, India | Sales | Full-time | COVID-19 remote

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About MoEngage

MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.

Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, Bigbasket, and Tokopedia use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 50 billion messages to 500 million consumers every month!

Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.

We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.

As part of the Sales  team at MoEngage, here are some things you can expect:

  • Be the face of the company and drive relationship with C level executives in some of the biggest and hottest startups of India  
  • Get 100% ownership of the accounts assigned to you and full autonomy to drive them home, no micro-management
  • Work with a lean team of go-getters in a fast-paced environment which will accelerate your learning and growth 
  • Work with clients across domains and PAN India and not be bound by specific geography or verticals
  • Interact with teams from different domain, including engineering, product, commercials and get hands-on experience of dealing with team members from different domains 

About the Sales team: 

You will be part of the India sales team which is responsible for revenue generation from clients originating from India. The team is segmented into SMB, Mid-market and Enterprise sales. Focuses on digital-first clients as well as retail clients. Some of the important tasks for the team include: 

  • Identifying prospective clients and mapping the right stakeholders 
  • Create a network of influencers in the industry who can help create a network effect and increase our outreach/presence 
  • Be updated about the industry movement of key personnel at client end 
  • Competition mapping and understanding the key differences between us vs our competitors 
  • Stay on top of emerging trends in technology and new business opportunities
  • Be the eyes and ears of the company and share regular product feedback of clients/ prospects with product team 
 
Roles & Responsibilities:
  • Responsible for generating revenue from existing SMB and Mid-Market accounts in the IMEA market, while hitting and exceeding sales targets assigned
  • Work cross-functionally across Customer Success Managers and the Account Executives to align internally on Account Context 
  • Develop and maintain CxO relationships, Multi-thread Key Stakeholders across existing customers to build customer loyalty in the process 
  • Being an expert of MoEngage positioning, competitive advantage and sales via tight relationships
  • Pro-actively identify competition presence/threat in an Upsell Opportunity, to battle their way out and pre-empt churn  
  • Identify emerging trends with respect to product requirements and partner with Product/Partnership team to share feedback and shape the future of the product
  • Participate and represent MoEngage at Customer Centric Events, to build the status of a trusted advisor on all things Customer Engagement
  • Awareness on Information Security concepts and Best Practices
Skills/Requirements:
  • 2+ years of closing experience in SaaS Sales of Digital Marketing or Similar solutions like cloud marketing, lead generation, UX / UI technology sales in IMEA region
  • Must have a strong network of clients / connections in the digital industry
  • Must have pitched to C level executives in marketing/product or technology domain of digital-first companies
  • Experience conducting product demonstrations with the ability to build relevant, strategic messaging
  • Must have strong verbal skills with consultative professional business acumen
  • Must be detail-oriented, organised & self-motivated
  • Strong collaboration and relationship-building skills
  • Proven record of achieving sales quota throughout
  • Strong Entrepreneurial spirit - Madly in pursuit of customer success/delight

 Why Join Us!

At MoEngage, we are passionate about our team and technology - see below to know more about us.

Life @MoEngage

Tech @MoEngage

Scale @MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.