Director of Product Design

Bengaluru, Karnataka, India | Design | Full-time | COVID-19 remote

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About MoEngage

MoEngage is an Intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, On-site messages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.

Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, and Bigbasket use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 80 billion messages to 900 million consumers every month!

Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.

We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic."

Can you thrive and excel in a fast-paced ecosystem where innovation, speed and user centric product thinking are the norms? Do you enjoy discovering opportunities others do not even know exist and are geared to champion them? Are you driven by ownership and a chance to make an impact? If so, this opportunity may be for you!

What will you be doing?

As a Director of Product Design, you will own the customer centric design strategy and vision and pursue some of the most exciting opportunities. It will be a coach - player role where you will be mentoring and leading a team while being hands-on half of the time.

You will develop a hypothesis, conduct user research, and experiments to inform your product design and strategies. You will be reporting to the SVP of Product. 

What will you be doing

  • Creating a world class design team inside MoEngage
  • Set vision for Design @ MoEngage and facilitate strategic design direction for multiple feature/product areas; Set up year level design goals inline to company OKRs and derive a QoQ plan
  • Set up Customer Experience KPIs to measure design success
  • Lead the UX team in delivering world-class interaction designs from concept to shipping and guide, mentor and communicate UX expectation and vision to the UX team members by clear communication and goal setting
  • Collaborate with Product team and other stakeholders, Lead multiple projects simultaneously, estimate UX Design time and effort
  • Plan and drive user research and interviews, user testing, and other activities that bring user feedback into the product design process; Regularly shares findings and insights with PM and Engineering. 
  • Evangelize Product design inside MoEngage by continuously sharing best practices, facilitating design thinking workshops with customers and internal stakeholders
  • Create Information Architecture, User flow diagrams, wireframes, mock-ups, user journeys
  • Drive UX reviews and feedback sessions with UX designers and guide them with structure, process and solutions
  • Collaborate with UI designers, developers and Product team to ensure the solutions are properly implemented and efficient testing and release of designs into the product.

Skills & Requirements :

  • 8-10 years of UX design experience; Experience in designing B2B SaaS products is an additional plus
  • 3-4 years of direct people management experience
  • Skill to fall in love with a problem than the solution, Design thinking with understanding of both qualitative and quantitative measures to make decision, 
  • Knowledge in developing elegant and simple feature functionalities which deliver the world-class user experience
  • Experience with designing scalable end-user, business web-based applications.
  • Have IA and visual design skills as well as familiarity with major research practices.
  • Demonstrated execution in Information Architecture, Interaction Design and Visual design.
  • A strong portfolio demonstrating past work and relevant, user-centered design solutions (Research, Information, Interaction and Visual Design only)
  • Experience leading design teams establishing design roadmaps and design KPIs
  • High bias for action with demonstrable history of identifying and resolving cross-project interdependencies 
  • Ability to juggle several initiatives and shift priorities as needed
  • Exceptional communication skills (verbal and written communication) with a knack for storytelling backed by insights (quantitative or qualitative), ability to clearly explain design decisions and process to anyone in the company
  • Awareness on Information Security concepts and Best Practices