MoEngage is an insights-led customer engagement platform, trusted by 1,200+ global consumer brands. As a Great Place to Work Company we are a young, fast-paced and intelligent customer engagement platform that fosters a culture of innovation, ownership, freedom, and fun while building future-ready technology products. Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyzes billions of data points generated by customers and their devices in order to predict their behavior and engage them at every touchpoint throughout their lifecycle with personalized communication.

In just eight years since our inception, we have worked with leading Fortune 500 brands such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, Bigbasket, and Sharechat, with a global presence that encompasses 35 countries. We currently have offices in San Francisco, Boston, London, Dubai, Ho Chi Minh city, Bangkok, Kuala Lumpur, Singapore, Sydney, Vietnam, Berlin, Jakarta, and Bengaluru.

The care we give to our customers is quite high! Our achievement of top service and support ratings in Gartner's Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports is a testament to that. Another commendable quality is our people-centric culture, as we have recently been included in Battery Ventures' top 25 private cloud computing companies. As recognized by the DivHERsity Awards, we are one of the top 20 diversity companies in the world, while the Economics Times names us as one of the Top Organizations for Women.

Requirements

• Obsessed with solving customer problems.
• Passionate commitment to proactively closing sales deals by creating a powerful value proposition that appeals to senior non - technical leaders
• 5+ years of experience in a sales/solutions engineering role, with experience in the B2B SAAS space for enterprise accounts
• A firm understanding of enterprise integration methodologies, best practices and API/SDK architecture and the unique opportunities mobile apps bring
• A firm understanding of the challenges faced by B2C & B2C marketers and should be able to formulate firm strategies to tackle the same
• Superior organisational skills working with multiple customers and can switch context quickly throughout the day with various competing demands

• Technical experience/understanding in any of the following areas: Mobile & web platform, SaaS architecture and ESP architecture
• Good technical knowledge to help clients make appropriate customizations
• Experience running Proof of Concepts with a high conversion rate
• Background in Customer Success, Account Management , project management, or technical pre-sales of digital techniques such as ad platforms and networks, marketing automation etc. is a good to have

Responsibilities

• Understands and qualify customer goals and effectively articulate MoEngage's ability to bring value to customers
• Understands the concept of ‘needs based selling’ and articulates and communicates using that language
• Work in concert with the Account Executives to build and adapt sales strategies and drive towards successful sales into Global companies
• Assist in sales stages such as demonstrations, Proof of Concept presentations (POC), RFP responses & business justification
• Ensure the success of customer POCs through effective management of success criteria, planning and execution
• Distil and advocate customer interests, needs and product feedback to Product Management, Engineering, Marketing and Sales
• Maintaining awareness of internal roadmap and new product features to evangelise with customers and their feedback to MoEngage product management and engineering teams
• Influence the improvement of Sales Engineering processes and practices
• Continuously learn and update skills and keep aware of industry trends in the MarTech space