MoEngage is an intelligent customer engagement platform, built for customer-obsessed marketers and product owners. We enable hyper-personalization at scale across multiple channels like mobile push, email, in-app, web push, on-site messages, and SMS. With AI-powered automation and optimization, brands can analyze audience behavior and engage consumers with personalized communication at every touchpoint across their lifecycle.

Fortune 500 brands and Enterprises across 35 countries such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO and Bigbasket use MoEngage to orchestrate their cross-channel campaigns and engage efficiently with their customers sending 3.2+ billion messages to 1.2 billion monthly active users!

Our vision is to build the world’s most trusted customer engagement platform for the mobile-first world.

We promise to care about your customers as much as you do. And that justifies our top ratings for service and support in Gartner Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports. We have also been recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic."

Responsibilities:-

• Provide solutions to any complex IT Operation Related challenges in the organization.
• Provide L3 technical support for escalated issues and ensure timely resolution.
• Keep up with trends in the constantly evolving information technology industry.
• Manage and optimize the purchase, deployment, maintenance, utilization and harvesting of software licenses within the organization.
• Management of the hardware/software technologies including macOS, Windows 10, Google Workspace, OKTA, JAMF, Sophos, Meraki, Confluence, JIRA etc
• Document policies, procedures, and knowledge-base articles.
• Perform regular IT audits to discover areas of weaknesses and fortify them.
• Assist the compliance team with tasks related to audit as necessary [ISO 27001, SOC 2, etc.]
• Asset Management: Manage sufficient stock of requirements, keep track of IT assets, renewal of licenses, contracts, AMCs etc. 
• Proficient in analysing and troubleshooting problems; identifying solutions and recommending and implementing methods, procedures, and techniques for the resolution and elimination of root causes.

Qualifications:-

• Excellent skills in user IT infrastructure - Desktops, Laptops, Printers, Smartphones, Meeting Room etc.
• Excellent understanding of computer systems, security, network and systems administration, cloud-based technologies, databases and data storage systems, and telecommunications systems.
• Experience with administration the technologies such as Google Workspace, OKTA, Slack, Antivirus [Sophos], VPN, DLP [Zscaler], MDM [JamF], Zscaler, Confluence/JIRA and Cisco Meraki.
• Advanced Troubleshooting of Mac OS and MS Windows, Security Policies and Procedures.
• Strong interpersonal skills and ability to effectively communicate with teams across the entire organization
• Sound understanding of Information Security practices and IT systems.
• Good people skills to manage expectations from concerned stakeholders
• Excellent communication skills, written and verbal, along with technical documentation
• Google Workspace Certified Administrator [Nice to have]
• Experience and detailed knowledge of Cisco Meraki is a plus.

At MoEngage, we are passionate about our team and technology - see below to know more about us and technology.

Tech @MoEngage | Scale @MoEngage | Life @MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.